1. Information We Collect

• Basic information: Name, email, phone number, billing and mailing address.
• Booking details: Travel preferences, dates, destinations, accommodation, transport, activities.
• Sensitive travel details: Passport information, nationality, dietary requirements, health info relevant to travel, details about minors (if applicable).
• Payment information: Processed securely via Shopify and payment gateways (we do not store full card details).
• Account and communication data: Login details, emails, forms, phone or live chat conversations.
• Device and usage data: IP address, browser type, device identifiers, log files, cookies, analytics data.

2. How We Collect Information

We collect data directly from you when you book, enquire, email, call, or chat with us; through our website and forms; and via trusted third-party platforms such as Shopify and payment processors.

3. How We Use Your Information

• Confirm and manage bookings.
• Arrange travel services with partners (hotels, guides, transport providers).
• Communicate about trips, offers, or updates (with consent).
• Improve website, services, and customer experience.
• Comply with legal, regulatory, or security requirements.

4. Sharing Your Information

• Service partners: Hotels, guides, transport, excursion operators.
• Payment providers & platforms: Shopify, payment gateways, fraud prevention services.
• Legal authorities: If required by law or to protect rights and safety.
• Analytics & marketing tools: Google Analytics, Facebook Pixel, and similar (with cookie consent).

We never sell your personal information for marketing purposes.

5. Data Retention

• Booking and financial records: up to 7 years for regulatory purposes.
• Marketing communications: until you opt out or request deletion.
• Sensitive travel details: deleted once no longer required for your trip.

6. Security

We implement technical and organizational measures to protect your data, including SSL/HTTPS encryption, Shopify PCI-DSS compliant checkout, and restricted internal access. While no system is 100% secure, we continuously review our practices to safeguard your information.

7. Cookies & Tracking Technologies

(7.1) What Are Cookies?

Cookies are small text files stored on your computer or mobile device when you visit a website. They help websites remember your actions and preferences over time — such as keeping items in your cart, remembering your language, or analyzing how you use the site.

(7.2) How We Use Cookies

We use cookies to:

• Ensure our website functions properly (bookings, cart, checkout).
• Provide a secure and reliable shopping experience.
• Understand how visitors use our site, so we can improve performance.
• Deliver relevant marketing and measure the effectiveness of campaigns (when you opt in).

(7.3) Types of Cookies We Use

We use the following categories of cookies on our website:

(a) Strictly Necessary Cookies
These are essential for our site to function and cannot be turned off in our systems. They include cookies that allow you to use our booking system, manage your cart, and complete checkout.
Examples: cart, checkout, secure_customer_sig, _shopify_country

(b) Performance & Analytics Cookies
These help us understand how visitors interact with our site and improve user experience.
Examples: _shopify_y, _shopify_s, _landing_page, _orig_referrer

(c) Functional Cookies
These remember your preferences such as currency or location to provide a smoother experience.
Examples: cart_currency, _shopify_m

(d) Marketing & Advertising Cookies
With your consent, we and our partners (e.g., Google, Meta) may use cookies to show you relevant ads, measure ad performance, and retarget visitors.
Examples: _shopify_sa_t, _shopify_sa_p, plus third-party cookies (Google Analytics, Meta Pixel, Klaviyo, etc. if enabled).

(7.4) Third-Party Cookies

Some cookies are placed by third-party services we use for analytics, bookings, and advertising. These third parties may collect data about your browsing habits across different websites.

Examples include:

• Google Analytics – website traffic and performance analysis.
• Meta (Facebook/Instagram) Pixel – marketing and retargeting.
• Email marketing tools (e.g., Klaviyo) – track newsletter engagement.

(7.5) Managing Cookies

You can control and manage cookies in several ways:

• Browser Settings: Most browsers allow you to block or delete cookies.
• Cookie Banner: On your first visit, you can choose to accept or reject non-essential cookies.
• Opt-Out Links: You can opt out of Google Analytics tracking here and Facebook Ads tracking via your Facebook settings.

Please note: Disabling certain cookies may affect the functionality of our site, including booking and checkout.

8. Your Rights

• Access, correct, or delete your personal data.
• Withdraw consent for marketing.
• Request data portability or restriction of processing.
• File a complaint with your local data protection authority.

To exercise these rights, contact us at sales.onesdestination@gmail.com.

9. International Data Transfers

We may transfer your data internationally to provide services. Adequate safeguards are in place for EU visitors (GDPR-compliant).

10. Updates to This Policy

We may update this Privacy & Cookie Policy from time to time. The revised version will be posted on this page with a new “Last updated” date. We encourage you to review it periodically.

11. Contact Us

One’s Destination
No 542/3, Daham Mawatha, Pitipana South, Homagama, Colombo, Sri Lanka.
📧 sales.onesdestination@gmail.com
🌍 onesdestination.com